SEERTI · POLICIES
Refund & Exchange Policy
Review the details and preview your template before purchasing.
Last updated: 1 October 2026
Thank you for choosing Seerti. Because our products are digital, we do not offer exchanges or refunds for a change of mind after a template or service has been used. Your statutory rights remain fully protected.
Before purchasing
Review the template description, supported languages and price, and use the preview to check that it meets your needs. Products are digital; there is no physical shipping or return.
After use
Once you have used a template, exported a resume or benefited from the service, a change of preference or a decision to choose another template does not qualify for an exchange or refund. This does not exclude remedies for defects, non-conformity or any right provided by law.
Before use and statutory rights
If you have not used or benefited from the product or service, cancellation requests are assessed within the statutory period: seven days in cases covered by the Saudi E-Commerce Law, subject to its exceptions. Nothing here waives mandatory consumer rights.
Faults, non-conformity or duplicate charges
Contact us if a purchase is not available after confirmed payment, a fault prevents use, the product does not match the agreed description, or the same transaction was charged twice. We will review and address the issue. Amounts due will be refunded where the service cannot be fulfilled or a legal entitlement to a refund is established.
Requesting help and receiving a refund
Provide your account email, order reference and a description of the issue. You may attach a screenshot without sensitive information. Never send passwords, verification codes or card details. Eligible refunds go to the original payment method unless otherwise lawfully agreed, without additional refund fees. Bank and payment-provider processing times affect when funds appear.
Contact & customer support
For questions, privacy requests or help with a purchase, contact Seerti at support@seerti.sa. Include your account email and order reference if available. Never send passwords, verification codes or card details.